Wildtokyo Privacy Policy 2026 | How We Use Your Data

We collect the details you give us when you sign up: your email address, password, chosen currency (AUD) and basic identity information such as your name, date of birth and residential address. When you deposit or withdraw, we process payment-related data tied to the method you pick, whether that is Visa, Mastercard, Neosurf, Bitcoin or bank transfer. During play we log gameplay activity, bonus usage and loyalty progress. We also gather technical data automatically, including your device type, browser, IP address and the pages you visit. If you contact our live chat team, we keep the conversation so we can help you properly.

Before we release withdrawals, our team carries out KYC verification. That usually means asking for a government-issued photo ID, proof of address such as a recent utility bill or bank statement, and sometimes proof of ownership of the payment method you used, for example a card image with the middle digits hidden. We may also request a source-of-funds explanation for larger transactions. These documents are used only for verification, fraud prevention and regulatory compliance. Please send them through the secure upload area in your account, never by ordinary email.

We use your information to create and run your account, process deposits and payouts, credit welcome offers and loyalty rewards, and answer your questions around the clock. We also use it to confirm you are of legal age, to detect duplicate accounts, bonus abuse and suspicious activity, and to meet our anti-money-laundering duties. With your agreement, we send promotional messages about offers and tournaments. Analytical data helps us understand which features work well and where our site needs improvement. We do not use your information for anything unrelated to running a safe, fair casino.

We process your data on several grounds. Most of it is necessary to perform our agreement with you, such as running your account and handling payments. Some processing is required by law, including identity checks and record-keeping linked to anti-money-laundering and responsible gambling obligations. Other uses rest on our legitimate interests, such as securing our platform, preventing fraud and improving our service, always balanced against your rights. Marketing communications rely on your consent, which you can withdraw at any moment through your account settings or by following the opt-out instructions in any message.

We never sell your personal data. We share it only where needed to deliver our service: payment processors and banks that handle your transactions, identity-verification and fraud-prevention partners, game providers and technical suppliers who help operate the platform, and professional advisers bound by confidentiality. We may also disclose information to authorities or regulators, including the Curaçao eGaming licensing body, when the law requires it or when we need to protect our rights. Because our operator is registered offshore, your data may be handled outside Australia, and we require suppliers to apply suitable safeguards.

We hold personal information only for as long as there is a genuine reason. Account details and transaction records are kept while your account is open and for a period afterwards to satisfy regulatory, accounting and anti-money-laundering requirements. Verification documents are retained for the period those obligations demand. If you close your account, we remove or anonymise data we no longer need. Information relating to self-exclusion is kept longer so that we can honour your decision and prevent re-registration. Chat logs and marketing preferences are deleted once they have served their purpose.

You can ask us to confirm what personal data we hold about you and to provide a copy. You may request corrections to anything inaccurate or incomplete, and in many cases ask us to delete your information or limit how we use it. You can object to certain processing, particularly direct marketing, and withdraw consent whenever you wish. Some requests may be restricted where we must keep records by law, and we will explain this if it applies. We respond to genuine requests within a reasonable time, and we may need to confirm your identity first.

We protect your information with SSL encryption across the site and secure processing for all payments. Access to personal data is limited to team members who need it, and sensitive documents are handled under strict internal controls. No online service can promise perfect security, so we also encourage good habits on your side: choose a strong, unique password, never share your login details, and log out on shared devices. If you suspect unauthorised access to your account, tell our live chat team straight away so we can act quickly.

We use cookies and comparable tools to keep you signed in, remember your preferences, measure site performance and understand how players use our pages. Some are essential for the site to work, while others are optional and depend on your choices. You can adjust or block cookies in your browser, though this may affect certain features. Our separate cookie policy lists the categories we use and explains how to manage your settings in more detail.

Privacy questions and data requests are handled by our Data Protection and Compliance team, reachable through live chat, which is available 24/7. Please mention that your enquiry concerns privacy so it reaches the right people. We may revise this policy from time to time to reflect changes in our services or legal duties. When we make significant updates, we will notify you on the site or by message, and the version shown here always applies. Gambling should stay enjoyable, so please play responsibly and use our deposit limits and self-exclusion tools whenever you need them.