Wildtokyo Contact & Support | Live Chat & Email 2026

We keep things simple with two channels. Live chat is our fastest route and runs 24/7, so it's the best choice for anything time-sensitive: a deposit that hasn't appeared, a login problem, or a quick question about a promotion. For longer or more detailed matters, email us at [email protected]. Email suits situations where you want to attach several screenshots, lay out a timeline of events, or follow up on a complaint in writing. We don't list a phone line or a public street address, so please use the channels above and be wary of anyone claiming to contact you from elsewhere.

A few details let our team jump straight to the solution instead of asking you for them first. Please give us your username and the email address registered on your account. Describe what happened in plain terms, including roughly when it occurred. If it involves a payment, add the transaction ID, the amount, the date and the method you used. Screenshots are gold: an error message, a cashier screen, or a game window can save a lot of back-and-forth. Never send your password, full card number or security code. We will never ask for them, and you should keep them private.

Live chat is designed for immediate help, and you'll normally be connected with an agent without a long wait. Email takes a little longer because each message is read and handled properly by a team member rather than answered with a template. Complex cases, such as those needing a payment check or a document review, can take extra time while we gather the facts. If we need something from you, we'll say so clearly. We'd rather give you an honest timeframe than a rushed reply that doesn't solve the problem.

If you're stuck at login, can't recall which email you signed up with, or want to update your details, start with live chat so we can guide you through it safely. We carry out KYC verification before any withdrawal is processed, which means you may be asked to confirm your identity with standard documents. It's a routine safeguard that protects your account and keeps the platform secure. Sending clear, complete, in-date documents the first time usually makes this quick. If a document is rejected, we'll tell you why so you can resubmit correctly.

Our cashier handles Visa, Mastercard, Neosurf, Bitcoin and bank transfer, all in AUD. If a deposit hasn't shown up or a withdrawal seems slow, contact us with the transaction ID and method used. As a guide, Bitcoin withdrawals are typically completed within 24 hours of approval, while cards and bank transfer can take 3-7 business days. Minimum withdrawal is typically AU$30, and standard limits apply per week and per month, with exact figures visible in the cashier. For anything about bonus terms such as wagering or expiry, quote the offer name so we can check the right conditions.

If we've fallen short, tell us. Begin with live chat or email and describe the issue and the outcome you'd like. Our team will review it, look into the facts on your account, and reply with a clear explanation. If you feel the matter hasn't been resolved, ask for it to be escalated to a senior member of staff and keep your reference details handy. Should you remain unhappy after our internal process, you may raise the matter with the Curaçao eGaming licensing authority, which oversees our licence. We'd always prefer to put things right directly, so please give us the chance first.

Play should stay entertaining, and we want you in control of it. If you'd like to set deposit limits, take a break, or request self-exclusion, contact our team and we'll action it promptly and without judgement. These tools are also available in your account settings. If gambling is starting to cause stress or affect your finances or relationships, please step away and consider talking to a free, confidential support service in Australia. You must be 18 or over to play. Gamble responsibly, and never wager money you can't afford to lose.